Returns, Refunds & Warranty Policy

At Prosmiledent.com (operated by Prosmiledent Ltd), we are committed to providing high-quality dental implant components, prosthetic abutments, and related accessories for dental clinics, laboratories, and trade partners worldwide.

Please review our policy below regarding returns, refunds, and our 180-day product warranty.

180-Day Product Warranty

We stand behind the precision and quality of our dental implant products.

  • Warranty Coverage: All products purchased from Prosmiledent.com are covered by a 180-day limited warranty starting from the date of delivery.
  • What is Covered: Manufacturing defects, material flaws, structural failure under recommended clinical usage, or incorrect dimensions that deviate from product specifications.
  • Warranty Claims: If a product is determined to be defective within the 180-day warranty period, we will provide a free replacement or issue a full refund/store credit. To initiate a warranty claim, please contact us with your order number, product batch/lot number, and clear photos or diagnostic images showing the issue.

Standard Return Eligibility (30 Days)

For non-defective items (e.g., ordering errors or exchange requests), we offer returns within 30 days of delivery.

Due to strict medical and health safety regulations for dental devices, to be eligible for a standard return:

  • Items must be unused, unsterilized, and in their original factory-sealed condition.
  • Outer product packaging, lot numbers, and barcodes must be intact and undamaged.
  • Items that have been opened, clinical-tested, or modified cannot be returned unless covered under a warranty claim.

We reserve the right to refuse returns that do not meet these hygiene and safety requirements.

Return Shipping

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item delivered is defective, damaged in transit, or incorrectly shipped by us.

Carrier Selection: Customers are responsible for arranging and purchasing their return shipping label through a reputable trackable carrier (e.g., DHL, FedEx, UPS, or national postal services). We strongly recommend using tracking and insurance, as we are not responsible for returned packages lost in transit.

Prepaid Labels: We do not provide prepaid return shipping labels except for verified cases involving defective, damaged, or mispicked products.

Return Address

Please do not send packages back without prior authorization. Contact our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) and the official return warehouse address before shipping your return.

How to Initiate a Return or Warranty Claim

Step 1: Contact Customer Support Email our support team at [email protected] within 30 days for standard returns or within 180 days for warranty claims. Please include:

  1. Order Number
  2. Item SKU/Description and Quantity
  3. Reason for Return (or detailed description of the defect for warranty claims)
  4. Photos or relevant documentation (if applicable)

Step 2: Receive RMA & Return Address Once approved, our team will issue an RMA number and provide detailed shipping instructions and the correct return warehouse address.

Step 3: Pack Your Items Safely Place the unused items in their original packaging. Use a sturdy protective shipping box with adequate padding to prevent damage to precision dental components during transit.

Step 4: Ship & Share Tracking Attach the shipping label securely to the outside of the box and send the package via your chosen carrier. Email us the tracking number so we can monitor your return.

Return Processing & Refunds

Inspection: Returned items are subject to technical and quality control inspection upon arrival at our warehouse.

Processing Time: Approved returns are typically processed within 7 to 14 business days after receipt.

Refund Method: Refunds will be issued to your original payment method (Credit Card, PayPal, or Wire Transfer) or applied as store credit for wholesale accounts, based on your preference.

Wholesale & Bulk Order Policy

For B2B wholesale clients and large volume purchases:

  • Custom-manufactured or OEM implant components are non-refundable unless they fail quality/warranty inspection.
  • Standard wholesale returns may be subject to a 15% restocking fee to cover handling and re-inventory costs for bulk quantities.

Peak Season Notice

During peak trade periods or holiday seasons, return inspection and refund processing times may be extended. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding our shipping, returns, or 180-day warranty policy, please reach out to us: