Shipping Policy
Thank you for shopping with prosmiledent.com. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Order Processing Time
- The processing time depends on the type of product you order:
- Implant Accessories
- For implant accessories and related components:
- Processing time: 1–3 business days
- Orders are normally prepared and dispatched within 1–3 business days after payment has been confirmed.
- Dental Implants
- For dental implant products:
- Processing time: 15–30 business days
Due to the specific production and preparation requirements of dental implants, orders may require 15–30 business days before shipment.
Please note that processing time is separate from shipping transit time.
2. Shipping Methods and Delivery Time
We currently offer the following shipping options:
| Shipping Method | Estimated Transit Time | Customs Clearance | Duties & Taxes |
|---|---|---|---|
| YunExpress | Approximately 10–15 business days | Handled by us | Covered by us |
| FedEx / DHL | Approximately 3–5 business days | Customer’s responsibility | Customer’s responsibility |
Transit times are estimates and may vary depending on the destination country, customs procedures, weather, holidays, carrier conditions, and other circumstances beyond our control.
3. YunExpress Shipping
Estimated transit time: 10–15 business days
With YunExpress shipping, we will handle the customs clearance process and cover applicable customs duties and import taxes associated with the shipment.
This option is suitable for customers who prefer a more convenient shipping experience without having to handle customs clearance and import duties themselves.
4. FedEx / DHL Express Shipping
Estimated transit time: 3–5 business days
FedEx or DHL Express is available for customers who prefer faster delivery.
For FedEx/DHL shipments:
- The customer is responsible for customs clearance.
- The customer is responsible for applicable import duties, taxes, VAT, and other customs-related charges.
- Customs fees may vary depending on the destination country and local regulations.
- The carrier or local customs authority may contact the customer to provide the information required for customs clearance.
Please make sure that the recipient’s contact information is accurate and complete.
5. Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- We may offer free shipping on orders over 150USD (if applicable).
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You can track your order via the carrier’s website or our Order Tracking page.
5. Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you notice an error, contact us immediately at Whatsapp.
6. Lost or Delayed Shipments
- If your order is significantly delayed or lost in transit, please contact us.
- We will assist in investigating the issue with the shipping carrier.
7. Damaged Packages
- If your package arrives damaged, please contact us within [48 hours] of delivery.
- Provide photos of the package and product so we can assist with a replacement or refund.
8. Split Shipments
- In some cases, your order may be shipped in multiple packages depending on product availability.
- You will receive separate tracking numbers if this occurs.
9. Contact Us
If you have any questions about shipping, please contact us:
Email: [email protected]
Phone/Whatsapp: +8618050091236